Privacy Policy

1. Scope and contact

This policy covers Suleiman Bey Files (ملفات سليمان بيه) and sulimanbey.saggaar.com. The listed publisher is Roko Game Studios, shown as Rokogame on Google Play. The publisher handles publishing and advertising, while the game operations team manages accounts, the server, and player requests.

Our shared contact for support, privacy, and data requests is support.sulimanbey@saggaar.com. Publisher website: Roko Game Studios.

2. Information we process

• Accounts and sign-in: an internal player identifier, the Google or Facebook identifier supplied by your sign-in provider, your display name and profile picture when available, session information, and account creation and update dates. We do not ask for your Google or Facebook password. The current sign-in permissions do not request your email address.
• Gameplay: unlocked cases, investigation attempts, choices, actions, evidence, puzzles, scores, rankings, and reward progress where available, to save and resume gameplay and validate results.
• Connectivity and security: IP addresses and technical request information needed to deliver content, protect the service, prevent abuse, and diagnose errors. Hosting infrastructure processes this information during connections.
• Support: the email address you contact us from, your message, and attachments you choose to send. Do not send passwords, sign-in codes, or identity documents.
• Advertising when enabled: AppLovin may process advertising identifiers, device, app and network information, IP addresses, and ad interactions, depending on configuration and available permissions.

3. Why information is used

We use information to create accounts and authenticate users, save and restore investigations, calculate results and display rankings, provide support, protect the service, and fulfil privacy requests. When advertising is enabled, advertising information is used to deliver and measure ads, prevent fraud, and fund the game. The current launch plan has no in-app purchases.

4. Information visible to other players

The display name supplied by your sign-in provider, your score, rank, and in-game player identifier may appear on leaderboards. Your display name may be your real name. Support correspondence and session credentials are not published on leaderboards.

5. Who processes information

• Google and Meta: to verify sign-in. Their policies apply to their services and your accounts: Google Privacy Policy and Meta Privacy Policy.
• Cloudflare, server hosting, and Tasjeel email services: to deliver the website, connect to the service, and handle support; Cloudflare Privacy Policy.
• Roko Game Studios (Rokogame): for publishing, advertising administration, and advertising reports. This role does not in itself provide direct access to the player account database.
• AppLovin, when enabled: for advertising and measurement; AppLovin Privacy Policy and privacy choices. The current version does not use ad mediation; this policy will identify any partners before data sharing is enabled.

Specific information may be disclosed where necessary to comply with a legal obligation or protect the service and rights. Service providers may process information outside Egypt according to their operations and policies.

6. Advertising and your choices

The current version does not include AppLovin advertising. We plan to add it later and will update this policy and provide the necessary consent choices and permissions before activation. These website pages do not contain AppLovin code. You can manage advertising identifiers and tracking permissions in your device settings. Declining tracking does not necessarily remove all ads.

The AppLovin Privacy Policy describes ways to access or request deletion of advertising information. Deleting a game account does not automatically delete records an independent provider keeps for its own purposes. Contact us for help directing your request.

7. Retention and deletion

Account and gameplay information is kept while the account is in use. In Android version 0.1.5 or later, choose Player profile → Permanently delete account. After confirmation and connection to the server, active account data is removed within the deletion operation. A success message appears only after completion is confirmed. If the connection fails, the app preserves your confirmed request for retry.

Removal covers sign-in links, display name, profile picture, investigations, attempts, evidence, scores, leaderboard entries, rewards, and all sign-in sessions. Signing out or uninstalling does not delete your account. Signing in after deletion creates a new account.

Account data may remain in isolated backups for up to 90 days after deletion. Backups expire automatically by age, and recovery safeguards prevent a deleted account from reopening after restoration. A minimal deletion record contains the internal identifier, request and completion times, and a security fingerprint that cannot be used to sign in. It is retained for up to 90 days from confirmed completion, without names, pictures, or gameplay progress.

You can also initiate an external email request without reinstalling the game. External requests are completed within 30 days after account ownership verification, with confirmation. See Account deletion.

8. Audience and privacy

The intended launch audience is adults in Egypt aged 18 and over. The game is not directed to children. This is an audience choice, not a claim of a store-issued content rating. If you believe a minor has provided information, contact us so we can investigate and take appropriate action.

9. Your requests and account security

You can contact us to request access, correction, or deletion of account information, ask about its use, or object where those rights apply. We request only the information needed to verify account ownership and protect account data. We do not use support messages to request sign-in provider passwords.

Encrypted connections and access controls help protect accounts, but no system can guarantee absolute security. Sign-in uses session cookies and technologies necessary for authentication. Website pages do not add analytics or advertising trackers; hosting may use measures necessary for security and operation.

10. Changes

The version and date appear on this page. When services or processing practices change, the policy and disclosures in the game and stores will be updated before changes requiring an update are applied. Questions: support.sulimanbey@saggaar.com.